A customer calls while you are with another customer, on a job, or closed for the day. Nobody answers. Many people will not leave a voicemail. They simply call the next business on the list.
How it works
- A call to your business number goes unanswered.
- Within seconds, the caller gets a short text from the same number, for example: "Sorry we missed you. How can we help? You can also book here."
- The text includes a booking link, and any reply lands in your inbox with the full history.
- The caller is saved as a contact, so you can follow up properly instead of guessing who rang.
Why it helps
It does not replace answering the phone. It covers the moments you cannot, so a missed call becomes a conversation instead of a lost customer. Most people are happier to reply to a text than to call back.
What you need
- A business phone number that can send texts.
- A short, friendly message in your own tone.
- A booking link or a clear question to move the conversation forward.
- A one-time carrier registration for texting in some countries. We handle this during setup.
Text charges are small and based on usage. You can see typical rates on our tool costs page.